Returns and Exchange Policy
If you change your mind on an item, these may be returned within 14 days of receiving your order. I offer an exchange or credit only.
Please be aware that the Consumer Rights Act specifies that if you change your mind after purchase you are not automatically entitled to a refund, so I offer a Goodwill Exchange or Credit Policy. I understand sometimes a bra may not be right for you or feel different compared to during the fitting appointment, so I advise to keep the labels on the new bras to start with, and to wear them for a few hours at a time to ensure you are completely happy with them before cutting labels off or washing them.
If you have a query on how your new bras are fitting, or you are struggling with them, then please do get in touch with me directly and I am more than happy for you to pop back to Bra Boss HQ and I can check the bra(s) over. There will also be a care/breaking in leaflet which will also help you with your new fitted bras.
If you wish to return an item you will be offered an exchange/credit note. The bra you wish to exchange must be unworn, unwashed, the tags in tact and in a pristine and resaleable condition.
Due to hygiene reasons, briefs, shorts, thongs and bottles of bra wash are exempt from this policy, so please ensure you try on and buy the correct size during your fitting. This does not affect your statutory rights.
Faulty Items
On the rare occasion that your garment is faulty, please get in touch via email. In some instances I may have to send the bra back to the relevant brand in order for the fault to be investigated before a refund/replacement is given. This is a standard protocol that I have to follow which has been set by the brands I stock.
Please follow the care labels inside the garments and do not machine wash or tumble dry your bras as this invalidates the exchange/returns policy. The brands will be able to test to see if this the garment has been washed in the washing machine.
Any refund due will be sent to you in the same method that your payment was made. This will be processed within 7-10 working days once I have received the faulty items back.
Faulty items will be accepted for analysis within 6 months of you receiving your order.
THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
Please be aware that the Consumer Rights Act specifies that if you change your mind after purchase you are not automatically entitled to a refund, so I offer a Goodwill Exchange or Credit Policy. I understand sometimes a bra may not be right for you or feel different compared to during the fitting appointment, so I advise to keep the labels on the new bras to start with, and to wear them for a few hours at a time to ensure you are completely happy with them before cutting labels off or washing them.
If you have a query on how your new bras are fitting, or you are struggling with them, then please do get in touch with me directly and I am more than happy for you to pop back to Bra Boss HQ and I can check the bra(s) over. There will also be a care/breaking in leaflet which will also help you with your new fitted bras.
If you wish to return an item you will be offered an exchange/credit note. The bra you wish to exchange must be unworn, unwashed, the tags in tact and in a pristine and resaleable condition.
Due to hygiene reasons, briefs, shorts, thongs and bottles of bra wash are exempt from this policy, so please ensure you try on and buy the correct size during your fitting. This does not affect your statutory rights.
Faulty Items
On the rare occasion that your garment is faulty, please get in touch via email. In some instances I may have to send the bra back to the relevant brand in order for the fault to be investigated before a refund/replacement is given. This is a standard protocol that I have to follow which has been set by the brands I stock.
Please follow the care labels inside the garments and do not machine wash or tumble dry your bras as this invalidates the exchange/returns policy. The brands will be able to test to see if this the garment has been washed in the washing machine.
Any refund due will be sent to you in the same method that your payment was made. This will be processed within 7-10 working days once I have received the faulty items back.
Faulty items will be accepted for analysis within 6 months of you receiving your order.
THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
