Booking and appointment FAQ's
How do I book a private bra fitting appointment at Bra Boss HQ?
Private appointments are £20 for up to one hour appointment and you can choose the date and time that suits you best. You will need to clock on "book a fitting" and then this leads you through to the booking system. If you need help with this, please visit the "how to book" page within the FAQ's.
I've made a booking but it's the wrong date or I've changed my mind?
If you have made a booking but need to change it, you can reschedule/cancel this yourself via the confirmation email. Please be aware that if you click on a certain day and it's fully booked, the system will automatically skip to the next available date and the previous date will turn red. Please be aware of this and always double check the date and time that you have selected before making a payment.
I've booked a fitting but haven't recevied a confirmation email?
The confirmation email will automatically be sent as soon as the booking is paid for. If you haven't recevied this, firstly check your spam folder as it may have filtered into there. If you still haven't got this, you may have mis-spelt your email address at the time of booking which therefore means the confirmation email would not have been able to be delivered. Please get in touch with me directly and I can then look into this for you and amend. Please double check you have input the correct email address and phone number when you are making your booking.
Do I come to you, or do you come to me for the bra fitting?
Your private bra fitting appointment will take place at Bra Boss HQ in Faversham. Here, I have an Aladdin's cave of lovely bras in a huge range of sizes, styles, shapes and colours! I will fit you to each product, talk you through how a good bra should fit and give you lots of helpful bra advice. I do not offer home visits.
I have a Bra Boss gift voucher, how do I book?
You can book a fitting the same way as any other bra fitting. On the "services" page, you can select "I have a Bra Boss voucher" and this will then take you through to the calendar to pick the day + time that suits you and secure the booking with a £20 payment.
My booking system is fairly basic and currently doesn't allow me to process vouchers to pay for a fitting. I will redeem anything from your voucher on the day of the fitting, so this can go towards new bras/briefs or bra wash. Please remember to bring a copy (either printed or on your phone) of your gift voucher for reference as I will need the long number to process the voucher. Gift vouchers cannot be exchanged for a cash value and cannot be refunded.
Can I bring someone with me to my bra fitting?
Yes you can! If you would BOTH like a bra fitting, please book TWO SEPARATE fittings one after another. There is a double fitting option you can select on my booking system. So, for example, you can book a 10am and the 11.30am appointments but both arrive together for 10am. I will fit you one at a time and you will both have plenty of time to try some lovely bras on.
Can I bring my baby?
Yes of course you can! Bra Boss HQ is big enough to fit a buggy in and I am more than happy for you to bring your little one with you. It is a quiet, safe space for everyone and if you need to breastfeed whilst you are here, that is totally fine with me! If you would like to bring your partner, a family member or a friend to help look after your baby whilst you have your fitting, that is also fine. Please note that no food or drink is allowed in The Bra Boss.
Do I have to whip my clothes off in front of you - I'm nervous!
No I would never ever ask you to do anything you do not feel comfortable with. I will always ask you if it is ok for me to come in to the changing area. If you do not feel comfortable getting changed infront of me, that is 100% ok and I will wait outside of the changing room. I do need to check the bra once it's on, to do any small adjustments and to check that it is fitting you correctly but that's it.
What sizes do you stock at Bra Boss HQ?
I stock bras from a A to KK cup and 28 to 44 backs. The sizes will vary and depend on the brand, range and the style.
How much are your bras and briefs?
Bras start from £28 and go up to £72. The price will vary according to the brand and the type of bra (e.g. a high impact, very technical sports bra will cost more than a non wired bralette). I also stock briefs and these start at £14 each and go up to £28.
Do I have to buy a bra?
There is no pressure at all to buy anything on the day. Your fitting is completely in your hands and I will never pressure you to take anything, nor will I force you into a size.
Can I take the bra on the day?
I will order new bras for you and post these directly to you (or if you are local you can collect). Please allow up to 2 weeks to receive your order. If you are collecting, this may be a bit sooner.
How do I find you and where do I park?
Please read the "About Us" section on the booking page here- this is on the left hand side underneath the photo of The Bra Boss. Here, it will tell you how to find me, where to park and all that jazz!
Does Bra Boss HQ have a toilet I can use?
There isn't a toilet at BraBoss HQ but you are welcome to use my downstairs toilet in the house.
Do you sell swimwear?
At the moment, no I don't sell any swimwear.
Do you take card payments?
Yes I do take card payments and contactless payments using your phone. I do accept cash payments as I do not hold any cash or change on the premises.
Do you do teen fittings?
I hold a very small amount of 'first bras' in the smaller band and cup sizes. The brands I stock only make a very limited amound of this type of product, so I don't have a huge amount of stock. If your teen is fuller busted (D+ cups), I will have lots of things we can try!
Have a question I have not covered? Please get in touch by email and I'll be more than happy to help!
How to book a bra fitting
Step 1
Once you have clicked on the "book now" button, it will take you through to a new web page, which is my online booking system. Make sure you click on the upturned arrow and then select the type of service you would like - there are a few different options here. If you would like a specific bra such as a sports bra, you can select this option. If you need a few different styles, you can then select a mixture of bras and so on. The private bra fittings are all 1 hour long and £15.
Once you have clicked on the "book now" button, it will take you through to a new web page, which is my online booking system. Make sure you click on the upturned arrow and then select the type of service you would like - there are a few different options here. If you would like a specific bra such as a sports bra, you can select this option. If you need a few different styles, you can then select a mixture of bras and so on. The private bra fittings are all 1 hour long and £15.
Step 2
Once you have selected the type of service you need, you will be taken to the calendar. Here, you will can choose the day + time that suits you best. Private appointments are 1 hour long with 30 minute gaps between appointments to give me time to tidy + sanitise Bra Boss HQ. Please note my opening hours will differ depending on the day, so please check this. I am open Monday to Saturday and I am offering late night appointments on a Wednesday evening.
Once you have selected the type of service you need, you will be taken to the calendar. Here, you will can choose the day + time that suits you best. Private appointments are 1 hour long with 30 minute gaps between appointments to give me time to tidy + sanitise Bra Boss HQ. Please note my opening hours will differ depending on the day, so please check this. I am open Monday to Saturday and I am offering late night appointments on a Wednesday evening.
Step 3
You will then be asked to enter your name and contact details, as well as your address. Due to the current goverment Covid-19 guidelines, I do need this information in case I need to contact you. I will also have the Test & Trace QR code to scan when you arrive, which is now compulsory to scan. Please ensure you have the app downloaded beforehand.
You will also be asked what bra size you are currently wearing (don't worry if you cannot remember this exactly - it's just to help me prepare for your fitting). You can also leave me a comment if you wish to, which I will read before I see you.
You will then be asked to enter your name and contact details, as well as your address. Due to the current goverment Covid-19 guidelines, I do need this information in case I need to contact you. I will also have the Test & Trace QR code to scan when you arrive, which is now compulsory to scan. Please ensure you have the app downloaded beforehand.
You will also be asked what bra size you are currently wearing (don't worry if you cannot remember this exactly - it's just to help me prepare for your fitting). You can also leave me a comment if you wish to, which I will read before I see you.
Step 4
Next, you will be taken to the payment page. Here you will see an overview of the date and time you have selected and you can opt for a reminder email (this is sent 24 hours before you are due to arrive). Please note this may go into spam, so check this folder!
Next, you will be taken to the payment page. Here you will see an overview of the date and time you have selected and you can opt for a reminder email (this is sent 24 hours before you are due to arrive). Please note this may go into spam, so check this folder!
Step 5
Once a payment is made, your booking is complete! You will then see a confirmation of your booking. You will also be emailed a confirmation to the email address that you provided. Please ensure that you spell your email address correctly at the time of booking, otherwise you will not receive this. You will then receive a reminder the day before your scheduled bra fitting.
Once a payment is made, your booking is complete! You will then see a confirmation of your booking. You will also be emailed a confirmation to the email address that you provided. Please ensure that you spell your email address correctly at the time of booking, otherwise you will not receive this. You will then receive a reminder the day before your scheduled bra fitting.
