Booking Policies
Rescheduling, cancelling and no shows.
Once you have made your booking you will receive a confirmation email. This will highlight the date and time you have chosen and will give you directions/information about how to find me and where to park . Please ensure you give the correct email address at the time of booking, as this email will go to whatever email address you have provided. Please ensure you spell this correctly as you won't then receive the confirmation email if there is a typo.
You will receive a reminder email about your appointment a few days before your fitting, plus a reminder text on the morning of your appointment.
If you need to change or cancel your fitting, you can do this yourself via your booking confirmation email. There is a button at the bottom of your confimration email that lets you do this. You can amend or cancel your booking up to 48 hours beforehand.
If you cancel your booking before the 48 hours notice, you will automatically receive a refund of the fitting fee. This takes 3-5 working days to show in your account. If for any reason you have trouble rescheduling your fitting, please do get in touch via email or text message and I am always happy to help you.
If you need to cancel/reschedule your fitting after the 48 hour notice period, or fail to turn up to your fitting on the day, you will not receive a refund on your booking fee. I am a small business and no-shows really do impact me financally. I have had to introduce this policy to ensure I can keep trading efficiently. There are no exemptions to this policy.
You will receive a reminder email about your appointment a few days before your fitting, plus a reminder text on the morning of your appointment.
If you need to change or cancel your fitting, you can do this yourself via your booking confirmation email. There is a button at the bottom of your confimration email that lets you do this. You can amend or cancel your booking up to 48 hours beforehand.
If you cancel your booking before the 48 hours notice, you will automatically receive a refund of the fitting fee. This takes 3-5 working days to show in your account. If for any reason you have trouble rescheduling your fitting, please do get in touch via email or text message and I am always happy to help you.
If you need to cancel/reschedule your fitting after the 48 hour notice period, or fail to turn up to your fitting on the day, you will not receive a refund on your booking fee. I am a small business and no-shows really do impact me financally. I have had to introduce this policy to ensure I can keep trading efficiently. There are no exemptions to this policy.
